by Sam Thomas | Mar 1, 2018 | Culture, Future of Work, Innovation, Uncategorized |
Social, collaborative innovation, powered by the wisdom of the workforce is like a golden goose – it can produce great value, but only if the conditions are just right. You need the right workforce, motivated and aligned in just the right way. Innovation...
by Sam Thomas | Jan 4, 2018 | Capabilities, Future of Work, org structures, Thoughts |
More so than ever before, we see business models becoming more fluid, having to change to keep up with the dynamics of their market environment. Even large, traditional organisations are looking at structures such as Spotify’s tribe model or Haier’s autonomous...
by Sam Thomas | Nov 23, 2017 | Culture, ESN Data Insights |
At truly data-driven companies, such as Google or Facebook, where the business model relies on customer data to function, there is no question of trusting data, it’s embedded in the DNA of the company. But unfortunately the same isn’t yet true for the wider business...
by Sam Thomas | Nov 23, 2017 | Culture, enablement, Uncategorized |
Building a culture of trust between management and the workforce is a key factor in reducing resistance to organisational change, and it helps create stronger alignment and sharing of ideas and practices. But, typically, trust is only measured once a year, or once a...
by Sam Thomas | Jun 30, 2017 | Culture, Digital Transformation, Innovation, org structures |
It’s no wonder that empathy is a hot topic in CX circles today. When we interact with ’empathetic design’, we experience the surprise and delight that keeps us coming back – and spending more. Think of the first time that you held a Kindle (my entire...
by Sam Thomas | Jun 13, 2017 | ESN Data Insights, Innovation, Learning |
For a large organisation to be agile, frontline employees – and not just executives – need to make higher-order decisions. This requires an open, self-serve data architecture, and a workforce with the right data skills to make the most of it. Our own data from...
