Change & Innovation Teams

Amplify your impact through a distributed, networked approach

Contact us to discuss

HOW TO MAKE CHANGE ROUTINE

To keep up with the pace of today’s markets, you must avoid two traps of ‘traditional’ change management. First, your digital transformation will never be done, so it is not about driving to a fixed destination. Instead, you should always be adapting to create a better business. Digital transformation is really about small changes and continual iteration in response to ever-changing market conditions. As a central change team, it is both your opportunity and responsibility to enable agility within your organisation.

Second, no matter how well-funded your team, you will struggle to drive change across the entire organisation if you take a one-way approach to communication. Partly this is a matter of scale – there is not enough of you to go round. But mostly it is a matter of psychology. People do not like change done to them. Instead, modern change efforts require a more participatory approach that coordinates people across the organisation to help design the future firm. 

TYPICAL CHALLENGES

  • Varying levels of digital maturity across org
  • Employee resistance to change
  • Limited reach of central change team
  • Misperception that change has an end-state
  • No common way to express change goals
  • Poor means of tracking feedback & progress
  • Limited involvement of future digital leaders

AGILE TRANSFORMATION

We work with small multi-disciplinary teams to involve a much wider network of people throughout the organisation. We use agile methods and techniques so that new ways of working spread quickly through the organisation.

Typical activities include:

  • Assessment of organisational health
  • Digital strategy mapping
  • Prioritisation of new capabilities
  • Distributed change programs

DIGITAL GUIDE NETWORKS

The work of a transformation team can be amplified by the network of change agents it cultivates within the wider organisation. Connect with and support this network and its members who influence those around them to adopt new ways of working and help embed digital behaviours.

Typical activities include:

  • Change agent network programme
  • Influencer identification & outreach
  • Internal events and meetups
  • Community management

LEARNING & SKILLS

Rather than asking people to change, it is often better to teach them digital skills and ways of working that can help their day-to-day work. A shared knowledge hub helps people learn about change goals and access learning and skills to improve their work.

Typical activities include:

  • Digital leadership programmes
  • Digital skills development
  • Transformation learning hub
  • Animation sessions & courses

SELECTED BLOG POSTS

Trustfulness and professionalism

Last week, I took part in two events at the Institute of Chartered Accountants in England and Wales (ICAEW) concerned with the future of the accounting profession and its firms. This followed on from the work we did with the Institute on the Future Firms report, which...

read more

Joining The Future Workforce

The circular conversation about robots taking all the jobs rumbles on. In some industries however we see the dawning realisation that automation is not occupation-focussed, but task focussed, and the composition of tasks dictates how fast a role will be automated....

read more

How do you change the place where work happens?

Welcome back to the Post*Shift Linklog, picking back up after our summer break. This week's contributor, Laura-Jane Parker, reflects on the challenges faced by organisations in encouraging new ways of working. The digital workplace tools landscape has had a shake-up...

read more

Weekly inspiration & insight on Digital Transformation

Get curated links and latest news. Sent every Thursday.