TARGET DIGITAL BEHAVIOURS
Culture transformation efforts often apply rigid diagnostic frameworks to determine their areas of focus.
We take a different approach, working with clients to pinpoint their own unique set of target behaviours (using our digital maturity framework) to best enable their strategic goals. Next, we design a measurement model that combines several datasets to paint a well-rounded view of progress towards culture goals – rather than rely on single survey results.
MANAGE & TRACK CHANGE
We then present the findings in engaging visualisations to allow the whole organisation to understand the transformation journey.
Finally, since top-down change programmes do not work, we seek to empower the organisation to manage and track its own progress towards culture change, using distributed behavioural change software tools. Our maps easily show areas for focus, and our software socialises the actions taken to address these, enabling individuals to take ownership.
KEY SERVICE ELEMENTS
- Digital capabilities diagnostic
- Target online behaviours
- Digital maturity framework
- Measurement model development
- Transformation maps creation
- Distributed change software tools
- Culture change measurement
- Progress tracking & reporting
Cyberculture -v- corporate culture
Social platforms boost positive behaviours
In the current wave of digital and generational change, the notion of ‘HR’ is being challenged. Social technology can help to humanise your firm and unlock a broader spectrum of human capacity.
Improved openness and transparency
Some of the worst aspects of corporate culture are reinforced through secrecy or habit. Social tech brings these in the open and remove the need for hierarchies which enable unethical behaviours.
How does digital culture reduce risk?
New management techniques informed by digital culture involve digitally-savvy employees in decision-making and culture-building, creating more inclusive business environments that reduce risk.
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SELECTED BLOG POSTS
This week’s curator, Livio Hughes, shares a blog post looking at the way in which the introduction of the updated Payment Services Directive (PSD2) - affecting UK banks irrespective of Brexit - will force the banking industry to engage with significant digital change...read more
Much has been written - both in our blog and elsewhere - about the many barriers to achieving the meaningful and sustainable digital transformation needed for businesses to operate in the challenging business conditions prevailing in the early 21st Century. From...read more
This week’s curator, Livio Hughes, looks at the ongoing challenges faced by banks in coming to terms with (and preparing for) lasting digital transformation in the face of a range of industry threats, including the likely entry into the market by tech giants alongside...read more
The recent announcement that Wells Fargo entered into a partnership with Amazon, signalling the online retailer’s entry into the tricky - but massive - US student loan market, is only the latest in a series of alarm bells being sounded in the financial services...read more
Do insurers get FinTech? Coming at a time when, according to Gartner, "half of CEOs expect their industries to be substantially or unrecognizably transformed by digital”, the apparent lack of engagement with FinTech displayed by insurers in a recent PwC US...read more
We are currently working alongside some fantastic asset management (AM) clients in Europe, which has allowed us to delve into some of the current dynamics shaping the European AM sector, research its emerging and still-tentative relationship with digital and social...read more
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