THE ROI STRUGGLE
Digital Workplace technology options are growing and evolving at an exciting pace, enabling a more consumer-level “there’s an app for that” experience to employees. But most organisations are still struggling with adoption and embedding new ways of working into the existing processes and rhythm of daily operations. The reality is many teams are confused by a fragmented tools selection and are unclear about what to use, when and how. The result? A pretty expensive upgrade of email and file storage, as people stick to obsolete (but familiar) ways of getting work done.
Traditional attempts to increase adoption and digital confidence with new tools amongst teams often fall short. Comms and engagement campaigns raise short-term awareness but fail to embed new ways of working, while tools training programmes waste the opportunity to develop transformational skills. Our Digital Workplace Development service improves adoption and ROI for digital workplace tools by focusing on the human factors – solid use cases, in-the-flow support, contextual prompts and ongoing learning from peers – as well as technology and user experience.
DIGITAL WORKPLACE HUBS
Our service provides a very effective solution to most user challenges and is a great way to encourage people to try new ways of working using digital tools, while also developing their skills and reducing tech support costs. It combines a user-friendly Digital Hub designed to share practical, real-world use cases and success stories, together with support from a network of Digital Guides (digitally-confident colleagues who are happy to help), and a Digital Concierge bot that can answer questions about the technology and help direct queries to the appropriate area of the Digital Hub’s content and/or to Digital Guides.
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SELECTED BLOG POSTS
Welcome back to the Post*Shift Linklog, picking back up after our summer break. This week's contributor, Laura-Jane Parker, reflects on the challenges faced by organisations in encouraging new ways of working. The digital workplace tools landscape has had a shake-up...read more
Our Digital Workplace Futures event last week (#psdw18) provided a great opportunity to hear from practitioners involved in the use of digital workplace technology to enable new ways of working and organisational improvement. It was great to see so many friends and...read more
(This post summarises an introductory talk I gave at our recent Digital Workplace Futures event in London - see here for a summary of the discussion that followed) Where have we come from? The beginnings of the digital workplace can be traced back to adoption of...read more
This week's curator Livio Hughes considers the importance of social structures and the role of people networks, guide networks and ESNs inside our organisations. Here at Post*Shift, we have long believed that being ‘networked’ is a key attribute of modern, adaptive...read more
An organisation’s approach to learning is a key success factor in its digital transformation efforts, and we are seeing three areas of focus emerging as predictors of maturity: how an organisation bridges its digital skills and confidence gaps how an...read more
Over the past decade, all-in-one social business solutions such as IBM Connections and Jive emerged as the silver bullet solution to open, collaborative ways of working. Promising the death of email and files, businesses were quick to embrace but slow to adopt. A new...read more
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