WHERE WORK HAPPENS
An ESN is a great way to connect your organisation, but employees also need more specific collaboration and communication tools at the level of the team and the individual. Increasingly, the ESN is becoming a base for a wider Digital Workplace Hub, where employees can access these tools.
Smart integration of tools and the data they produce is key to making the ESN more relevant and useful, whilst creating a user experience on a par with the consumer tools we are used to.
GETTING THINGS DONE
Teams work in different ways. Factory floor workers may not use the same tools as office-based knowledge workers or software developers. We work with a variety of on premise and cloud-based team collaboration tools that suit different use cases and ways of working (e.g.document-, wiki- or chat-based).
By integrating these into a Digital Workplace Hub, users can find the right tools for their needs, whilst giving others access to the information they produce via the ESN.
KEY SERVICE ELEMENTS
- Technology evaluation
- Use case development
- System design & planning
- integration and UX design
- Collaborative user journey design
- User research & engagement
- New ways of working support
- Animation and inspiration
Towards a Digital Workplace Hub
An Integration Hub for Collaboration
Apps and Tools for Different Work Contexts
A Place to Learn about New Ways of Working
Considering how to extend your ESN to a Digital Workplace Hub?
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SELECTED BLOG POSTS
In the various intranet and social technology conferences I have spoken at this year, I have been surprised by the limited scope and mandate of intranet manager and Enterprise Social Network (ESN) community manager roles in some organisations. In many cases, the role...read more
I have enjoyed meeting many intranet and ESN professionals recently at conferences and company workshops. Having worked hard to establish these platforms in their organisations, they now face the challenge of transitioning from running a unified system that was...read more
This post is co-authored by Cerys Hearsey and Christine Overby. It originates in our shared experience using these tools in our Post*Shift "Living Lab," and our shared belief that adaptive organisations will only emerge at any scale when IT and the business work...read more
By 2017, McKinsey predicts that 70% of companies will have an Enterprise Social Network (ESN). Now that these platforms are finally mainstream, we need to focus on how to increase their utility and usefulness for employees and the wider organisation. Adoption and...read more
The past few days, I have been taking part in European Utility Week in Barcelona, where I gave a talk on why the future of connected products and services requires that utility firms become connected companies, and how a business-as-a-platform model is the...read more
Earlier this week at the IOM Summit in Cologne, I gave a talk entitled 'Defining the Operating Model for the Digital Enterprise’ that outlined what I think are the two key foundations of a digitally transformed enterprise: An operating system that coordinates work...read more
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