ESN HEALTH CHECK
Our ESN Adoption service starts with a platform health check, reviewing performance metrics, eliciting qualitative end-user insights, and recommending quick-win improvements.
We then look at group behaviours and use cases to ensure they are aligned with the flow of daily work, and based on this, we help implement the most effective techniques for enhanced collaboration and user engagement.
Our approach delivers tangible improvements, such as tracking time saved by creating more connected ways of implementing existing workflows, or entirely new use cases.
We can also benchmark against the experience of other companies, and provide actionable recommendations for demonstrating business value and deeper integration with key work processes.
KEY SERVICE ELEMENTS
- Tech platform review
- User experience analysis
- Adoption barriers review
- Group & user research
- Use cases development
- Business use case alignment
- Comms campaign planning
- Action plan development
Understanding Adoption Behaviours
An adoption strategy must speak to individual incentives for participation and be worth peoples’ time and attention
The Power of Content
Ideally, people need a mixture of inspiration, information and entertainment from the content they experience on the ESN
Clear, practical use cases that help people with their work are the key to the ESN becoming a place for work, not just a place for sharing
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SELECTED BLOG POSTS
In this week's newsletter, Lee Bryant shares some links relating to the emerging debate about the transparency and role of algorithmic sharing of information in the digital workplace.In the wake of last week’s Facebook / CA furore, people are starting to question the...read more
Like many people who were advocates for social tools in the early 2000’s, I regret that the comfortable world of collegiate, respectful debate and empathetic connection we enjoyed as early bloggers morphed into the dystopian world of Facebook manipulation, /b/,...read more
Overcoming functional silos is high on the list of pain points of most organisations. Important to know is all silos lead to detrimental insularity. This causes teams to lose alignment with the wider org, which has lots of negative knock-on effects. ...read more
The meteoric rise of Slack over the past few years has re-energised the digital workplace field, and now with Microsoft Teams starting to become widely adopted in more traditional enterprises, new opportunities are opening up around this class of tools. Most...read more
Yesterday morning, I heard my colleague Livio speak at an event hosted by Kemp Little on the challenges of global virtual working. Along with Keith Warburton from Global Business Culture and Marian Bloodworth, Employment Partner at Kemp Little, they explored the...read more
In this post, lead consultant Cerys Hearsey explores the barriers created by end-users learned helplessness with Enterprise Social Tools. In 2017, the enterprise collaboration space started to polarise around two approaches - the simplicity and focus on...read more
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