ESN Adoption

Improve user engagement and
discover new business use cases

 

Contact us to discuss

ESN HEALTH CHECK

Our ESN Adoption service starts with a platform health check, reviewing performance metrics, eliciting qualitative end-user insights, and recommending quick-win improvements.

We then look at group behaviours and use cases to ensure they are aligned with the flow of daily work, and based on this, we help implement the most effective techniques for enhanced collaboration and user engagement.

MEASURABLE OUTCOMES

Our approach delivers tangible improvements, such as tracking time saved by creating more connected ways of implementing existing workflows, or entirely new use cases.

We can also benchmark against the experience of other companies, and provide actionable recommendations for demonstrating business value and deeper integration with key work processes.

KEY SERVICE ELEMENTS

  • Tech platform review
  • User experience analysis
  • Adoption barriers review
  • Group & user research
  • Use cases development
  • Business use case alignment
  • Comms campaign planning
  • Action plan development

Understanding Adoption Behaviours

Aligning Incentives

An adoption strategy must speak to individual incentives for participation and be worth peoples’ time and attention

The Power of Content

Ideally, people need a mixture of inspiration, information and entertainment from the content they experience on the ESN

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Work Relevance

Clear, practical use cases that help people with their work are the key to the ESN becoming a place for work, not just a place for sharing

Thinking about improving your Enterprise Social Network’s adoption?

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SELECTED BLOG POSTS

How do you change the place where work happens?

Welcome back to the Post*Shift Linklog, picking back up after our summer break. This week's contributor, Laura-Jane Parker, reflects on the challenges faced by organisations in encouraging new ways of working. The digital workplace tools landscape has had a shake-up...

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Digital Workplace Futures Event

Our Digital Workplace Futures event last week (#psdw18) provided a great opportunity to hear from practitioners involved in the use of digital workplace technology to enable new ways of working and organisational improvement. It was great to see so many friends and...

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The Digital Workplace: Past, Present & Future

(This post summarises an introductory talk I gave at our recent Digital Workplace Futures event in London - see here for a summary of the discussion that followed) Where have we come from? The beginnings of the digital workplace can be traced back to adoption of...

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The Power of Enterprise People Networks

This week's curator Livio Hughes considers the importance of social structures and the role of people networks, guide networks and ESNs inside our organisations. Here at Post*Shift, we have long believed that being ‘networked’ is a key attribute of modern, adaptive...

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Event: The Future of the Digital Workplace

Over the past decade, all-in-one social business solutions such as IBM Connections and Jive emerged as the silver bullet solution to open, collaborative ways of working. Promising the death of email and files, businesses were quick to embrace but slow to adopt. A new...

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