ESN Adoption

Improve user engagement and
discover new business use cases

 

Contact us to discuss

ESN HEALTH CHECK

Our ESN Adoption service starts with a platform health check, reviewing performance metrics, eliciting qualitative end-user insights, and recommending quick-win improvements.

We then look at group behaviours and use cases to ensure they are aligned with the flow of daily work, and based on this, we help implement the most effective techniques for enhanced collaboration and user engagement.

MEASURABLE OUTCOMES

Our approach delivers tangible improvements, such as tracking time saved by creating more connected ways of implementing existing workflows, or entirely new use cases.

We can also benchmark against the experience of other companies, and provide actionable recommendations for demonstrating business value and deeper integration with key work processes.

KEY SERVICE ELEMENTS

  • Tech platform review
  • User experience analysis
  • Adoption barriers review
  • Group & user research
  • Use cases development
  • Business use case alignment
  • Comms campaign planning
  • Action plan development

Understanding Adoption Behaviours

Aligning Incentives

An adoption strategy must speak to individual incentives for participation and be worth peoples’ time and attention

The Power of Content

Ideally, people need a mixture of inspiration, information and entertainment from the content they experience on the ESN

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Work Relevance

Clear, practical use cases that help people with their work are the key to the ESN becoming a place for work, not just a place for sharing

Thinking about improving your Enterprise Social Network’s adoption?

Receive our free project checklist to see how we do it…

SELECTED BLOG POSTS

Connecting the company to connect the experience

Overcoming functional silos is high on the list of pain points of most organisations. Important to know is all silos lead to detrimental insularity. This causes teams to lose alignment with the wider org, which has lots of negative knock-on effects.   ...

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Turning Noise into Knowledge

The meteoric rise of Slack over the past few years has re-energised the digital workplace field, and now with Microsoft Teams starting to become widely adopted in more traditional enterprises, new opportunities are opening up around this class of tools. Most...

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Overcoming the challenges of virtual teams

Yesterday morning, I heard my colleague Livio speak at an event hosted by Kemp Little on the challenges of global virtual working. Along with Keith Warburton from Global Business Culture and Marian Bloodworth, Employment Partner at Kemp Little, they explored the...

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