UNLOCK YOUR DATA
We seek out and unlock business insights hidden in ESN datasets, extending what is possible with the tools’ built-in dashboards to go beyond basic social network metrics.
Our approach allows you to zero in on the way users actually work, gather evidence on how your ESN creates value, and uncover how it can accelerate progress towards business goals.
Wherever possible, ESN data can also be combined with other enterprise data types to provide a fuller picture of company performance, beyond social collaboration.
Our approach also provides engaging data visualisations to help communicate value and a re-usable framework for supporting in-house data research and insights.
KEY SERVICE ELEMENTS
- Stakeholder workshops
- Data insights objectives
- Business data research
- Dataset fitness checks
- Data framework creation
- Trend spotting & testing
- Data insights visualisation
- Reporting & recommendations
Using ESN data to map the org
Social Network Mapping
ESN data can provide a more realistic picture of collaboration and how work gets done
Combining with other data sources
By cross-referencing other data sources we can show impact on core business performance
Monitoring organisational health
ESN data can help create organisational health measures to track Digital Transformation efforts
Considering how to gain deeper insights from your network’s social data?
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SELECTED BLOG POSTS
In the various intranet and social technology conferences I have spoken at this year, I have been surprised by the limited scope and mandate of intranet manager and Enterprise Social Network (ESN) community manager roles in some organisations. In many cases, the role...read more
I have enjoyed meeting many intranet and ESN professionals recently at conferences and company workshops. Having worked hard to establish these platforms in their organisations, they now face the challenge of transitioning from running a unified system that was...read more
This post is co-authored by Cerys Hearsey and Christine Overby. It originates in our shared experience using these tools in our Post*Shift "Living Lab," and our shared belief that adaptive organisations will only emerge at any scale when IT and the business work...read more
By 2017, McKinsey predicts that 70% of companies will have an Enterprise Social Network (ESN). Now that these platforms are finally mainstream, we need to focus on how to increase their utility and usefulness for employees and the wider organisation. Adoption and...read more
The past few days, I have been taking part in European Utility Week in Barcelona, where I gave a talk on why the future of connected products and services requires that utility firms become connected companies, and how a business-as-a-platform model is the...read more
Earlier this week at the IOM Summit in Cologne, I gave a talk entitled 'Defining the Operating Model for the Digital Enterprise’ that outlined what I think are the two key foundations of a digitally transformed enterprise: An operating system that coordinates work...read more
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