History shows that breakthrough technologies don’t just slot into existing systems, they make us rethink those systems entirely.

Across customers and industries, I am seeing AI agents move into the workflows that matter most, and they’re already beginning to transform how businesses work and lead.

Agents connect AI to tools, APIs, data, and organizational knowledge, and they can operate autonomously inside critical processes. Agents run continuously, escalate to people when needed, and deliver results at a speed and scale we have not seen before.

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