At the platform level…

Organisations need to strengthen the connected fabric of the organisation by building out their digital workplace. But they need to go much further if they want to create platforms capable of supporting the data, AI, algorithms and smart systems they need to become truly adaptive.

A key challenge for any organisation looking to shift from a traditional hierarchy to a more connected and agile way of working is to develop the platform that connects and coordinates people and their work.

This starts with the digital workplace as a key connecting layer, but to really become the place where work happens, an organisational platform needs to also include services, data, algorithms and other Intellectual Property that makes up the value creation process.

Some of the fastest growing firms today are platform businesses that automate repeatable processes as services and algorithms that others within the organisation can build on to create value for customers.

As pioneers of the use of digital workplace technology, we are hugely experienced in helping organisations design, build and integrate work platforms to reduce their reliance on hierarchical management, benefit from automation and increase agility.

Digital Workplace

How can organisations improve their digital workplace, encourage adoption and optimise new ways of working?

Agile Operations

How can teams transform what they do, making use of automation and service-oriented methods to improve outcomes?

Capability & Service Mapping

How can organisations coordinate digital development and build a map of key digital business capabilities?

The ESN as an Engine for Employee Experience Improvement

We have worked with enterprise social networks (ESNs) for over 15 years, helping organisations to create a connected context, networks and communities to support new ways of working and overcome the harmful effects of silos. In Munich this week, at the 15th Social...

Our Guide to the Evolution of the Digital Workplace

A few weeks ago, LJ hosted a vibrant and well-informed twitter chat about the future of the digital workplace, which we summarised in a blog post. It occurred to us that there are a lot of people and organisations still working hard to develop a basic connected...

Digital Workplace Retrospective | #PS_Salon Summary

Last Friday I hosted our first ever #PS_Salon discussion on Twitter, conducting a retrospective of the Digital Workplace. Hearing what the Digital Workplace community have learned over the last 20+ years and speculating on what will come next proved to be a fertile ground for conversation…

Trustfulness and professionalism

In a complex world where few of us have time to understand the intricate detail of data, accounting, law and perhaps even code, we will need trusted professionals to help us navigate complexity. So whilst automation and technology will probably reduce headcount in the profession overall, the prize for those who can use our new technology superpowers to create value for their clients will be ever greater. Algorithmic transparency and code standards can help us trust the underlying machinery, but I predict we will still place our trust in humans to make the final judgement.

The trap of user-centricity in the Digital Workplace

The aspect of the future of the digital workplace that most excites me is its data. The social and organisational network data produced by these tools provides a wealth of possibilities to explore. These can be as simple as a chatbot that replaces an IT help-desk, or as complex as being able to understand the behaviour patterns of your business.

Joining The Future Workforce

The circular conversation about robots taking all the jobs rumbles on. In some industries however we see the dawning realisation that automation is not occupation-focussed, but task focussed, and the composition of tasks dictates how fast a role will be automated....