Legal & Professional Services Firms



Helping Evolve Knowledge-intensive firms to meet the challenges of digital transformation

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The Future of the Firm

What does the Future Firm look like in a digital world?
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Technology & Platforms

How can firms embrace new technology and exploit platforms to become ‘exponential companies’?
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Digital Skills Programmes

What new skills and roles do firms need, and how can they develop them?
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Professional services firms have played a vital role in maintaining professional and legal standards in business and society for hundreds of years, and despite recent fears over the impact of technology, the need for professional expertise and advice is likely to endure.

But with technology platforms and providers threatening to automate or commoditise areas of existing practice, how do traditional firms respond? And what does new technology mean for the future shape and structure of the firm? Can firms embrace new technology to augment and enhance their expertise and experience, or will they fall behind?

We have been at the forefront of applying new social and digital technology in the professional services sector for over a decade, and we see more opportunities than threats to existing successful firms if they can improve their organisational structure and become less bureaucratic. See below for examples of how we are helping firms adapt and succeed with digital transformation.


  • Future firm strategy & structure
  • Cross-department digital strategy
  • Digital engagement across the firm
  • Digital skills development
  • New technology-based services
  • Preparing for a world of data / AI
  • Non-traditional startup competitors
  • New digital products & services


Law, accounting and consulting firms are starting to consider what the future firm will look like in a digital world. Those that can capitalise on traditional strengths whilst upgrading their structures and operations to cope with complex markets will survive and thrive.

Our Future Firms Strategy service:

  • Business model innovation
  • Digital Transformation support
  • Business services improvement
  • Digital leadership development


The role of IT in professional services firms is changing, and there is a real need to support strategic organisational capabilities, not just basic apps and services. We have deep experience helping firms embrace new platforms and technology without disrupting operations.

Our Technology & Platforms service:

  • Technology evaluation & advisory
  • Platform strategy & implementation
  • Digital stakeholder engagement
  • Data analytics & diagnostics


The influx of younger employees will not magically close the digital skills gap. Digital skills programmes for partners, fee earners and employees can be an important accelerant that save time and money in smoothing the way for the adoption of new tools and ways of working.

Our Digital Skills service:

  • Digital leadership programmes
  • Digital skills development
  • New hybrid role development
  • Organisational capability diagnostics


Trustfulness and professionalism

Last week, I took part in two events at the Institute of Chartered Accountants in England and Wales (ICAEW) concerned with the future of the accounting profession and its firms. This followed on from the work we did with the Institute on the Future Firms report, which...

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Procurement as an interface

I had a very interesting session last week with procurement leads responsible for sourcing legal and consulting work for major organisations. I came to the session wanting to talk about service-oriented, not product- or project-oriented strategic sourcing, and to lay...

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The Mandated Revolution

Much has been written - both in our blog and elsewhere - about the many barriers to achieving the meaningful and sustainable digital transformation needed for businesses to operate in the challenging business conditions prevailing in the early 21st Century. From...

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Digital transformation in insurance: beyond CX

Do insurers get FinTech? Coming at a time when, according to Gartner, "half of CEOs expect their industries to be substantially or unrecognizably transformed by digital”, the apparent lack of engagement with FinTech displayed by insurers in a recent PwC US...

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