Generative AI is transforming how organizations enhance employee experience and service delivery. This article explores the integration of generative AI capabilities in HR service delivery systems, analyzing its impact on employee engagement and operational efficiency.
Generative AI is emerging as a revolutionary tool in the realm of Human Resources (HR), reshaping how organizations enhance employee experience and service delivery. Generative AI refers to algorithms, such as ChatGPT and DALL-E, that create new content like text, images, and videos from learned patterns in existing data. Widely adopted across various industries for its transformative potential, generative AI’s integration into HR service delivery systems is transforming traditional, often repetitive HR processes into dynamic, efficient, and personalized experiences for employees, fundamentally changing the landscape of HR practices