New organisational structures and improved ways of working are hard to achieve without a layer of social and digital technology to connect the company. Some organisations already have an Enterprise Social Network (ESN) or social collaboration platform in place, whilst others have the technology but it is not seeing wide adoption or meaningful use.
We have a lot of experience building strong use cases for social platforms, and ensuring meaningful business adoption rather than just more ‘chatter’. Our Enterprise Social Solutions have helped re-vitalise ESNs whose usage has reached a plateau by digging into the data to find actionable insights.
Looking slightly further ahead, leading organisations are building their own platforms to orchestrate shared services and processes, learning from case studies such as Amazon and Haier. This work needs a strong approach to service design and user experience, and a clear understanding of how to align technology services to meet business capability needs.
So many exciting applications of the future will depend on strong data and sharing layers in the organisation’s technology stack. Without these, analytics and artificial intelligence applications are much harder to create. Leading firms are preparing for the future by building these capabilities into their internal platforms, and our Quantified Organisation methodology can help.
HOW WE CAN HELP
Software evaluation & advisory: We stay up-to-date with social platforms and related tools to help clients choose the right tools for their particular needs.
Integration & customisation: As early social tools pioneers, we help companies understand where they can be tweaked and customised and how to integrate them with other systems.
Real-time data tools: Companies produce more and more data that can provide a real-time picture of operations and organisational health. We can show you how.
Enterprise platforms & apps: We help firms plan and grow their own platforms and apps based on underlying services the organisation needs.
SELECTED BLOG POSTS
I have enjoyed meeting many intranet and ESN professionals recently at conferences and company workshops. Having worked hard to establish these platforms in their organisations, they now face the challenge of transitioning from running a unified system that was...read more
Debate concerning the inevitable decline or imminent resurrection of western manufacturing has raged for years. The continuing search for long-term solutions to the vast, shifting market dynamics has left a litter of change projects behind. There may be...read more
One of the organisational issues holding back many firms trying to accelerate the digital transformation is the gap between IT/Digital functions and the wider business. The business needs to be able to trust IT to play a leading role in digital-driven business...read more
This post is co-authored by Cerys Hearsey and Christine Overby. It originates in our shared experience using these tools in our Post*Shift "Living Lab," and our shared belief that adaptive organisations will only emerge at any scale when IT and the business work...read more
The past few days, I have been taking part in European Utility Week in Barcelona, where I gave a talk on why the future of connected products and services requires that utility firms become connected companies, and how a business-as-a-platform model is the...read more
In five years, will professional services firms look a bit more like software companies? On first glance, this might seem implausible. For a very long time, firms have been organised around fee earning partners who crafted reputations based upon expertise and...read more
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