SHIFT*: Digital Capability Acceleration
  • About
  • Work
  • Examples
  • Products
  • Ideas
  • Contact
Select Page

E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez » How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

by Lee Bryant | May 23, 2014

Social business is evolving, with a shift in focus from Return on Investment (ROI) towards a new Key Performance Indicator (KPI) – client experience. This shift is driven by the fact that businesses are realising that the value of social interactions cannot be...
  • X
  • RSS
©️ Postshift Ltd., 2023
Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}