At the team level…
Small, focused teams are the fundamental building block of adaptive organisations. Embedding agile and service-oriented methods at the team level is at the heart of any digital transformation, and has the greatest potential to achieve efficiencies and operational improvement.
With the support of local leaders who can protect the space for agile teams to thrive, this transition can quickly reduce unnecessary or broken processes and bureaucratic inertia – plus increase the scope for automating the boring bits.
The goal is practical agility, not agile ideology, which requires flexible multi-modal management, presence and engagement from leaders.
We provide tools, learning and support to help teams evolve from ‘following the process’ to owning the services and value proposition they deliver to the organisation and customers.
We support teams and leaders to optimise their use of digital and collaboration tools, and help them transform their work as service owners, using continuous improvement methods to evolve.
Digital Transformation
How can we help team leads implement agile methods and enable small, multi-disciplinary teams to move ahead more quickly?
Capability & Service mapping
How can we map digital business capabilities and services to identify strengths, gaps and priorities for development?
Learning Support
How can we build a picture of team learning needs and generate custom learning journeys to support them?
One Final Mission for the Middle Management Brigades?
The so-called 'squishy middle' of management is often perceived as a barrier to transformation, but what if we engaged this layer as change agents? Good management gets a bad rap Ed Zitron’s critique of lazy back-to the-office articles in the media starts from the...
Uncovering under-the-surface triggers of low level change resistance
Cerys looks at two factors that are often overlooked when considering resistance to day-to-day change resistance and how we can start to untangle them. Much of the way that change and adoption are currently pursued inside organisations focuses on big changes bought...
Measuring the Economic Impact of Digital Change
In this issue, Livio digs into some of the ways that digital leaders can quantify the value of their transformation efforts and translate them into measurable financial benefits. 8 out of 10 IT execs prefer… Demonstrating the business value of IT is an established...
Old Wine in New Bottles
Sometimes change gets stuck between two worlds, and all we end up with is old structures with new branding. During a period of transition or paradigm shift, there is often an interim phase where we use new models to create a slightly better version of the old world...
Mind the Experience Gap
Some thoughts on making 'experience chasms' a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and empowerment. But...
Repeating the Mistake of Abstracting Social Connections in System Design
A few thoughts and links on scale, connection and mutualism in the design of social systems and organisations Scale, connection & mutualism in system design One of the repeated tragedies of ideologies and political systems is the pursuit of scale and control at...