At the team level…
Small, focused teams are the fundamental building block of adaptive organisations. Embedding agile and service-oriented methods at the team level is at the heart of any digital transformation, and has the greatest potential to achieve efficiencies and operational improvement.
With the support of local leaders who can protect the space for agile teams to thrive, this transition can quickly reduce unnecessary or broken processes and bureaucratic inertia – plus increase the scope for automating the boring bits.
The goal is practical agility, not agile ideology, which requires flexible multi-modal management, presence and engagement from leaders.
We provide tools, learning and support to help teams evolve from ‘following the process’ to owning the services and value proposition they deliver to the organisation and customers.
We support teams and leaders to optimise their use of digital and collaboration tools, and help them transform their work as service owners, using continuous improvement methods to evolve.
Digital Transformation
How can we help team leads implement agile methods and enable small, multi-disciplinary teams to move ahead more quickly?
Capability & Service mapping
How can we map digital business capabilities and services to identify strengths, gaps and priorities for development?
Learning Support
How can we build a picture of team learning needs and generate custom learning journeys to support them?
Old Wine in New Bottles
Sometimes change gets stuck between two worlds, and all we end up with is old structures with new branding. During a period of transition or paradigm shift, there is often an interim phase where we use new models to create a slightly better version of the old world...
Mind the Experience Gap
Some thoughts on making 'experience chasms' a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and empowerment. But...
Repeating the Mistake of Abstracting Social Connections in System Design
A few thoughts and links on scale, connection and mutualism in the design of social systems and organisations Scale, connection & mutualism in system design One of the repeated tragedies of ideologies and political systems is the pursuit of scale and control at...
Two Tips for Accelerating the Path Towards Smarter Digital Workplaces
We have some great ideas about the future of organisations and the digital workplace, but we will have a way to go on teaching people and teams the basics It is always great to zoom out and think about the future of work and the competing trends that will shape it:...
Between Two Worlds
Thoughts on institutional upgrades, hierarchies versus networks, and re-wilding as an organisational design priority. This week’s ‘Lunch with the FT’ featured the social psychologist Jonathan Haidt, and he had some interesting things to say ($) about how mature...
What Does it Mean to Move From Projects to Products?
Cerys shares some great reads on the shift from project to product that accompanies agile transformation, and some hints for non-technical teams overwhelmed by the journey. As organisations work through the transformation efforts needed for increased agility, some of...