Flight Levels is a concept that offers a holistic approach to organisational improvement, focusing on the alignment of strategy, operations, and tactics. It allows organisations to visualise their work, from the boardroom to the development team, ensuring everyone works towards the same strategic goals.

Three levels exist within the Flight Levels model. Flight Level 1 focuses on organisational strategies and the alignment of teams to achieve these strategies. Flight Level 2 concentrates on coordination across departments, breaking down silos and ensuring everyone is working towards the same objectives. Flight Level 3 is about operational work, with teams visualising and improving their processes.

Flight Levels is not a framework or methodology but a thinking model. It does not prescribe specific practices but encourages organisations to use what works best for them. It is about creating an environment where teams can experiment, learn and improve.

The model recognises that change is challenging and often met with resistance. To address this, it promotes an evolutionary approach to change, where small, incremental changes are made over time. This approach helps to reduce resistance and increase the likelihood of successful change.

Flight Levels is a powerful tool for organisational improvement, enabling organisations to align their strategies, operations and tactics, and create an environment of continuous learning and improvement.

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