What we do

We have deep experience across all key areas of modern, digital operations in both startups and large organisations. We work as catalysts and enablers of transformation, acting as a force multiplier to the talent and resources that already exist inside your organisation.

We equip leaders to design, develop and run their organisational operating system.

Don’t promise change. Help people.

We work with leaders at every level to connect digital strategy, map digital business capabilities and guide both transformation and continuous improvement to take advantage of digital, connected ways of working.

This requires a combination of learning, coaching, technology, org design, employee experience and practical hands-on operational improvement. We start small, find and support ‘future firm’ elements that are trying to break through, and then build a coalition of the willing to spread change.

There is no single template for a modern organisational operating system, but the most important starting point is to make emerging leaders away that it is their job to design, refine and run it, rather than try to fit new ways of working into old organisational boxes.

We leave behind confident, connected digital leadership groups that can involve the whole organisation in guiding improvement, and with clear practical goals in terms of the services and structures they need to develop to meet the challenges of the digital era.

 

At the leadership level

We work with digital leaders to map digital strategy, capability gaps, and cultivate a network of digital guides across the organisation; we also deliver in-depth digital leadership learning and development programmes.

At the platform level

We map the capabilities, services and skills of emerging agile teams, and help assemble them into a service platform that the whole firm can use. We also help design and implement key platform elements starting with a digital learning hub.

At the team level

We help switch from a process-centric work system to a more agile and service-centric approach, identify scope for automation or standardisation of these services, and then create the interfaces and connections with other teams to work better together.

Scaling Trust Versus Trusting Code

Scaling Trust Versus Trusting Code

Lee Bryant reflects on divergent visions for the future of the digital organisation. Towards digital organisations in 2022 🎉 2022 looks set to be a year of divergent visions of what a digital organisation means and how it is organised. Most things that matter in life...

Is Employee Engagement an Oxymoron?

Is Employee Engagement an Oxymoron?

With historically low engagement levels and employees leaving in droves, there is much for company leaders to be concerned about. Plus, three tips on treating your team as grown-ups. Do your people believe you any more? I recently spent some time reading Gallup’s...

Embracing Seasonality in Change Efforts

Embracing Seasonality in Change Efforts

Some thoughts on long-haul change efforts and creating a more sustainable, seasonal approach. For years whilst providing coaching & mentoring, I have encouraged a cyclical, seasonal approach to tackling goals. Matching the overall energy levels & mood to how...

Teaching Leaders Product, Platform & Portfolio Thinking

Teaching Leaders Product, Platform & Portfolio Thinking

Some thoughts on using product thinking and tools within leadership development programmes Emergent Exponential Effects One of the most exciting aspects of the digital economy is its exponential nature, and the fact that small ideas, products and teams can potentially...

Digital Adoption as a Driver for Change

Digital Adoption as a Driver for Change

Some notes and links on why top-down change initiatives still fail and some glimpses of a more emergent approach focussed on digital adoption. Plus ça change? It’s been exactly seven years since Gary Hamel and Michele Zanini argued that: 'continuous improvement...