De-Mystifying Digital Transformation
Digital transformation means ensuring our organisations are ready for the challenges and opportunities of digitisation, so it is about structure, culture, practice and leadership, not just technology. Read about our four foundations of business transformation below…
Track organisational health through data and feedback
The Quantified Organisation
When we want to improve our health or fitness, we often look to data and devices to help turn regular small changes into big outcomes, which is the basis of the Quantified Self movement. We need a similar approach to organisational change, which we refer to as the Quantified Organisation.
As more internal data feeds become available within your organisation, measuring organisational health will become a core feature of management. Social platforms already provide a wealth of useful data that can be used for diagnostic purposes, but they can also function as a ‘human sensor network’ that can assess the state of structures, processes, culture, networks and other aspects of organisational health.
In any business improvement or transformation effort, it makes sense to start with a baseline of how well the organisation’s structures and practices are working today to help identify where changes are needed.
- READ about using your enterprise social platform to engage employees around organisational health
- LEARN more about our ESN diagnostics service and the insights it can generate
- TRY our free diagnostic tool to see how adaptive your organisation is today and how you can improve it
Align digital strategy to develop new business capabilities
Agile, Distributed Transformation
Our approach then defines target organisational capabilities that the organisation needs in order to respond to the challenges of digitisation. We help you map internal and external challenges, such as changing customer behaviour or market dynamics, and translate these into concrete goals for transformation efforts. Aligning on capability goals provides a clear framework for digital strategy and can help you decide which projects to prioritise.
We take a distributed, agile approach to transformation, where everybody can contribute ideas about actions, changes or projects that could help achieve these goals. Rather than see this as a single top-down initiative, we help you group actions together at different levels of scale (e.g. global, divisional, departmental, team level) and distribute ownership of actions accordingly. Some new capabilities might require the acquisition of a startup, some might require a major project to re-structure part of the business, whilst others might be addressed by using new digital tools, or perhaps just a tweak to meeting or decision-making techniques at the team level.
Mobilise digital leaders and involve the whole firm in change
Mobilise your Digital Guides
Any team involved in Digital Transformation will achieve more through networks of influence than it can achieve through owned or managed projects. A key feature of any distributed transformation is a network of digitally-confident employees who are passionate about new ways of working. Some firms call these Digital Guides, others use terms like Change Agents or emerging Digital Leaders.
Digital guides can act as your eyes and ears throughout the organisation, spotting opportunities for solving problems using new ways of working. They can also help carry the message of change (both the ‘why’ and the ‘what’), and act as voluntary mentors or helpers for teams and leaders. A strong network of people committed to business improvement is usually more effective than top-down, communication-led change programmes.
- READ more about how leading firms are using digital guides and change agent networks
- LEARN more about how to cultivate future leaders by encouraging and supporting change agents
- FIND OUT how we put enterprise social networks to work for employee engagement
A digital hub for the skills and attributes the future firm needs
A Shared Hub for Learning and Sharing
Digital transformation is a broad topic, so it is vital to communicate clearly what it means for everybody and give them an opportunity to learn. We draw on our own extensive knowledgebase to create a customised learning and insights hub that helps explain what digital transformation means for leadership, management, operations, culture and practice, with learning material, articles and case studies.
Most organisations currently have digital skills gaps that are holding back change. We offer leadership training to help build confidence in network-centric leadership, as well as programmes to strengthen digital skills at all levels. Our experience shows that a shared transformation hub can also help communicate the various efforts underway to improve the organisation so that employees know what it means for them.
LEARN MORE ABOUT HOW WE HELP OUR CLIENTS
SELECTED BLOG POSTS
Our Digital Workplace Futures event last week (#psdw18) provided a great opportunity to hear from practitioners involved in the use of digital workplace technology to enable new ways of working and organisational improvement. It was great to see so many friends and...read more
(This post summarises an introductory talk I gave at our recent Digital Workplace Futures event in London - see here for a summary of the discussion that followed) Where have we come from? The beginnings of the digital workplace can be traced back to adoption of...read more
This week's curator Livio Hughes considers the importance of social structures and the role of people networks, guide networks and ESNs inside our organisations. Here at Post*Shift, we have long believed that being ‘networked’ is a key attribute of modern, adaptive...read more
An organisation’s approach to learning is a key success factor in its digital transformation efforts, and we are seeing three areas of focus emerging as predictors of maturity: how an organisation bridges its digital skills and confidence gaps how an...read more
Over the past decade, all-in-one social business solutions such as IBM Connections and Jive emerged as the silver bullet solution to open, collaborative ways of working. Promising the death of email and files, businesses were quick to embrace but slow to adopt. A new...read more
In this week's newsletter, Lee Bryant shares some links relating to the emerging debate about the transparency and role of algorithmic sharing of information in the digital workplace.In the wake of last week’s Facebook / CA furore, people are starting to question the...read more
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