What we do
We have deep experience across all key areas of modern, digital operations in both startups and large organisations. We work as catalysts and enablers of transformation, acting as a force multiplier to the talent and resources that already exist inside your organisation.
We equip leaders to design, develop and run their organisational operating system.
Don’t promise change. Help people.
We work with leaders at every level to connect digital strategy, map digital business capabilities and guide both transformation and continuous improvement to take advantage of digital, connected ways of working.
This requires a combination of learning, coaching, technology, org design, employee experience and practical hands-on operational improvement. We start small, find and support ‘future firm’ elements that are trying to break through, and then build a coalition of the willing to spread change.
There is no single template for a modern organisational operating system, but the most important starting point is to make emerging leaders away that it is their job to design, refine and run it, rather than try to fit new ways of working into old organisational boxes.
We leave behind confident, connected digital leadership groups that can involve the whole organisation in guiding improvement, and with clear practical goals in terms of the services and structures they need to develop to meet the challenges of the digital era.
We work with digital leaders to map digital strategy, capability gaps, and cultivate a network of digital guides across the organisation; we also deliver in-depth digital leadership learning and development programmes.
We map the capabilities, services and skills of emerging agile teams, and help assemble them into a service platform that the whole firm can use. We also help design and implement key platform elements starting with a digital learning hub.
We help switch from a process-centric work system to a more agile and service-centric approach, identify scope for automation or standardisation of these services, and then create the interfaces and connections with other teams to work better together.
In this edition, Lee considers how we can learn the lessons of ad-hoc hybrid work and create a fully-featured hybrid work system to help us hit the ground running in 2023.
Data Mesh – Can we de-centralise ownership and usage of data in our organisations to improve its quality, relevance, and usage?
Following up on Cerys’ exploration of building data capabilities last week, I want to discuss the potential that a Data Mesh approach holds for businesses to achieve this, compared to more centralised data warehouses and data lakes (or even data lakehouses!). Perhaps...
Some thoughts on why orgs find data capabilities and leveraging insights so hard, despite years of investment and initiatives. There probably isn’t a single organisation that has not had a clear strategic imperative to do more with its data in recent years....
Some reflections on hybrid learning approaches as L&D teams start rushing back towards face-to-face offline learning delivery
In this issue, Livio considers the cultural elements of M&A integrations and how they can be enabled by a purposeful digital workplace strategy The key role of the digital workplace in supporting successful M&A integration Big is not always beautiful Last year...
The so-called 'squishy middle' of management is often perceived as a barrier to transformation, but what if we engaged this layer as change agents? Good management gets a bad rap Ed Zitron’s critique of lazy back-to the-office articles in the media starts from the...