What we do
We have deep experience across all key areas of modern, digital operations in both startups and large organisations. We work as catalysts and enablers of transformation, acting as a force multiplier to the talent and resources that already exist inside your organisation.
We equip leaders to design, develop and run their organisational operating system.
Don’t promise change. Help people.
We work with leaders at every level to connect digital strategy, map digital business capabilities and guide both transformation and continuous improvement to take advantage of digital, connected ways of working.
This requires a combination of learning, coaching, technology, org design, employee experience and practical hands-on operational improvement. We start small, find and support ‘future firm’ elements that are trying to break through, and then build a coalition of the willing to spread change.
There is no single template for a modern organisational operating system, but the most important starting point is to make emerging leaders away that it is their job to design, refine and run it, rather than try to fit new ways of working into old organisational boxes.
We leave behind confident, connected digital leadership groups that can involve the whole organisation in guiding improvement, and with clear practical goals in terms of the services and structures they need to develop to meet the challenges of the digital era.
At the leadership level
We work with digital leaders to map digital strategy, capability gaps, and cultivate a network of digital guides across the organisation; we also deliver in-depth digital leadership learning and development programmes.
At the platform level
We map the capabilities, services and skills of emerging agile teams, and help assemble them into a service platform that the whole firm can use. We also help design and implement key platform elements starting with a digital learning hub.
At the team level
We help switch from a process-centric work system to a more agile and service-centric approach, identify scope for automation or standardisation of these services, and then create the interfaces and connections with other teams to work better together.
Learning, More than One Way
Cerys explores different learning strategies that can enhance the effectiveness of your personal learning system. It is great that employees are increasingly being encouraged to shape their own learning and career development. But for those employees suddenly finding...
Standing on the Shoulders of Giants
Making Brains vs Connecting Brains My co-founder Livio and I used to share an apartment in London in the 1990s that was close to a dreadful nightclub, so we were sometimes inadvertent witnesses to messy, drunken procreation activities in the alleyway next to our...
Developing Long-Term Workforce Capabilities is Better Than Boom & Bust Hiring/Firing
Thousands of employees have recently been ‘let go’ from some of the biggest tech companies in the world, as evidenced by sites like layoffs.fyi. Why is that? Many of the big players have released statements citing over-hiring during lockdown, when e-commerce surged,...
Organisational Radical Candor FTW
Cerys explores missed opportunities for radical, two-way discussions L&D are avoiding in their quest for simple, KPI-friendly projects. It is both a cliché and a truism that change is hard and that it never ends. And whilst trying to make employees feel safe,...
Organisational Evolution & the Power of Competitive Ecosystems
5 perspectives on how to harness the power of evolution within competitive environments to improve our organisations.
The cult of bare minimum learning
The past few years have seen an increasing investment in solving the growing digital skills gap within organisations. There are pockets of employees, even in leadership, who adopt learned helplessness with a chuckle - as if it is OK to lead in the digital age without...