We think legacy systems will mostly persist, but they’ll stop being the surface area where work happens. ERPs, CRMs, and ITSM suites are too embedded to be ripped out on a typical software cadence; they evolve slowly and remain systems of record. What will change is the user-facing “system of action” that sits on top: AI will become the default interface for discovering how the system works, executing workflows across it, and shipping small, modern experiences that bypass legacy UI altogether. In other words, the bridge becomes the highway.
