TECH IS JUST THE START
Having a social platform in place within your organisation is useful, but it will not transform the business on its own. Improving communication is a good start, but social platforms create real value when they are the place where work gets done, which means addressing process integration and new ways of working, as well as just tool adoption.
The key to social platform adoption is its relevance to work and the best way to ensure this is to focus on supporting specific use cases that employees need to fulfil. This means that instead of tracking vanity metrics such as clicks, likes and comments, success must be measured through impact on core business metrics.
Our ESN Diagnostics Service is a great way to get started – learn more.
AREAS OF FOCUS
Adoption: creating reasons for people to use social platforms for their work and considering the underlying motivations that can lead to behavioural change.
Business Goals: aligning use cases for the platform with existing strategic goals so that increasing usage impacts on the metrics that matter.
User Experience: addressing user experience problems that hold people back from working the way they want to.
Integration: making a social platform the place where work happens requires integration with other sources of content or data that people need to do their jobs.
SELECTED BLOG POSTS
Our Digital Workplace Futures event last week (#psdw18) provided a great opportunity to hear from practitioners involved in the use of digital workplace technology to enable new ways of working and organisational improvement. It was great to see so many friends and...read more
(This post summarises an introductory talk I gave at our recent Digital Workplace Futures event in London - see here for a summary of the discussion that followed) Where have we come from? The beginnings of the digital workplace can be traced back to adoption of...read more
This week's curator Livio Hughes considers the importance of social structures and the role of people networks, guide networks and ESNs inside our organisations. Here at Post*Shift, we have long believed that being ‘networked’ is a key attribute of modern, adaptive...read more
An organisation’s approach to learning is a key success factor in its digital transformation efforts, and we are seeing three areas of focus emerging as predictors of maturity: how an organisation bridges its digital skills and confidence gaps how an...read more
Over the past decade, all-in-one social business solutions such as IBM Connections and Jive emerged as the silver bullet solution to open, collaborative ways of working. Promising the death of email and files, businesses were quick to embrace but slow to adopt. A new...read more
In this week's newsletter, Lee Bryant shares some links relating to the emerging debate about the transparency and role of algorithmic sharing of information in the digital workplace.In the wake of last week’s Facebook / CA furore, people are starting to question the...read more
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