Chatbots face six significant challenges in the future. Firstly, chatbots need to improve their understanding of natural language. They currently struggle to comprehend idioms, metaphors, and complex sentences, limiting their ability to communicate effectively. Secondly, chatbots lack the ability to understand context. They don’t recognise previous interactions, making it difficult to have a meaningful conversation.
Thirdly, chatbots have poor handling of ambiguous queries. They often struggle to ask clarifying questions when faced with uncertainty. Fourthly, chatbots require better integration with other systems. They need to be able to access databases, calendars, and other systems to provide a more comprehensive service.
Fifthly, chatbots need to manage user expectations better. Users often expect too much from chatbots, leading to disappointment when they fail to deliver. Lastly, chatbots have to deal with privacy concerns. Users are wary of sharing personal information with chatbots, fearing data misuse. These challenges need addressing for chatbots to become a more effective tool in the future.
Go to source article: http://venturebeat.com/2016/08/21/6-challenges-future-chatbots-face/