AI at Work 2025: Momentum Builds, but Gaps Remain | BCG

Frontline employees have hit a “silicon ceiling,” with only half of them regularly using artificial intelligence tools, according to BCG’s third annual global AI at Work survey. Companies are realizing that merely introducing AI tools into existing ways of working isn’t enough to unlock their full potential. Real value is generated when businesses reshape their workflows end-to-end and promote use of the technology.

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