BASF, a global leader in chemicals, plastics, performance products, agricultural solutions and oil and gas, has a robust strategy for its global IT infrastructure. This strategy is underpinned by four key principles: standardisation, globalisation, optimisation and innovation. Standardisation involves the consistent use of technology and processes, while globalisation refers to the integration of IT solutions across all regions. Optimisation is about enhancing efficiency and reducing costs, and innovation is about constantly exploring and adopting new technologies.
BASF’s IT strategy is supported by its IT governance model, which ensures alignment with business objectives and effective risk management. The company’s IT landscape is complex, with more than 3,000 applications and services, and over 1,000 IT projects per year. To manage this complexity, BASF has adopted a service-oriented architecture (SOA), which enables the integration of applications and services, and facilitates agility and flexibility.
BASF has also developed a global IT service management system, which provides a structured approach to delivering and managing IT services. This system is based on ITIL (Information Technology Infrastructure Library) best practices and is ISO 20000 certified. It includes processes for incident management, problem management, change management and service level management.
In addition, BASF has implemented a global connectivity strategy, which ensures reliable and secure communication and collaboration across the company. This strategy includes the use of MPLS (Multi-Protocol Label Switching) technology for network connectivity, and collaboration tools like Microsoft SharePoint and IBM Sametime for document sharing and instant messaging.
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