Businesses must bridge the gap between IT analytics and operations to optimise performance. IT analytics focuses on data analysis for strategic decision-making, while operations handle the daily tasks. A disconnect between these two can lead to inefficiencies. A collaborative approach is essential, where both entities communicate effectively, sharing information and insights.
Three key steps can facilitate this integration. Firstly, identifying common goals, such as improving customer service or reducing costs. Secondly, creating a shared language for clear communication. Lastly, establishing a collective mindset, where both parties understand each other’s roles and responsibilities.
Successful integration of IT analytics and operations can result in enhanced decision-making, improved operational efficiency, and increased profitability. It’s a strategic move that requires careful planning and execution but promises significant benefits for businesses willing to make the effort.
Go to source article: https://hbr.org/2016/08/figuring-out-how-it-analytics-and-operations-should-work-together