Chatbots and artificial intelligence (AI) are two distinct concepts often conflated. Chatbots operate on pre-programmed responses to specific queries, while AI systems utilise machine learning to improve their responses over time. AI can power chatbots, but not all chatbots use AI.
Chatbots are usually designed to simulate human interaction, often used in customer service scenarios. They respond based on a set of predefined rules, and their capabilities are limited to what they’ve been programmed to do. They can’t comprehend or learn from past interactions.
On the other hand, AI systems can learn and adapt. Machine learning, a subset of AI, enables these systems to improve their responses based on past interactions. AI can understand context, generate insights, and make decisions, which chatbots without AI can’t do.
The confusion between chatbots and AI arises from the use of AI-powered chatbots. These chatbots use AI to enhance their capabilities, making them more effective and efficient in handling customer queries. Yet, it’s crucial to remember that while all AI-powered chatbots are chatbots, not all chatbots are AI-powered.
This distinction is vital in the business world, where companies need to understand the capabilities and limitations of the technologies they utilise. Misunderstanding can lead to unrealistic expectations and ineffective use of technology.
Go to source article: https://www.enterpriseirregulars.com/116142/dont-confuse-chatbots-artificial-intelligence/