Turning a business into an ‘ultimate thinking machine’ is a transformative process that requires a shift towards cognitive automation. Cognitive automation, a blend of artificial intelligence (AI) and automation, is about machines learning from humans and then doing the work. This process is not about replacing humans but augmenting human capabilities, freeing up time for more strategic tasks.
The cognitive automation journey starts with a ‘cognitive canvas’ – a map of the business processes, tasks and decisions that could be automated. This canvas should be created by a diverse team, including data scientists, process experts and business analysts.
The next step is to ‘teach’ the machine. This involves creating a learning set of data, refining the machine’s algorithms, and then testing and tweaking them. The machine then ‘learns’ how to do the work, with humans monitoring and refining its performance.
The final phase is scaling up. Once the machine is performing well on a small scale, it can be expanded to handle more processes and decisions. This requires robust IT infrastructure, a well-trained team, and a culture that embraces change.
Cognitive automation offers significant benefits, including improved efficiency, accuracy and scalability. It also enables businesses to be more agile and responsive, making them more competitive in today’s fast-paced business environment.
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