Sanofi and L’Oreal are championing the use of artificial intelligence (AI) to augment, not replace, human work. Both firms view AI as a tool to enhance human capabilities, rather than a threat to jobs. Sanofi uses AI to improve drug discovery and development, with its digital factory in France focusing on using AI to solve specific business problems. The company believes that AI can help employees make better decisions and improve their productivity.
On the other hand, L’Oreal utilises AI to enhance customer service. The beauty giant employs AI to better understand consumer needs and preferences, allowing it to personalise products and services. L’Oreal’s chief digital officer, Lubomira Rochet, emphasises that AI should be used to augment human intelligence, not replace it.
Both companies underscore the importance of transparency in AI applications. Sanofi’s head of digital factory, Thomas Brette, stresses that AI models should be explainable to ensure trust among users. Similarly, Rochet points out that AI should be used responsibly, with respect for privacy and ethical standards.
In conclusion, Sanofi and L’Oreal are leveraging AI to augment human work, improve decision-making, and enhance customer service. They advocate for the responsible and transparent use of AI, emphasising that it should be a tool to augment human capabilities, not replace them.
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