Humans consistently outperform artificial intelligence (AI) when it comes to adapting to change, according to a report by Harvard Business School. Despite AI’s ability to learn and improve over time, it struggles with sudden shifts in context or environment, known as ‘non-stationarity’. This is a significant issue in the world of business, where conditions can change rapidly and unpredictably.
On the other hand, humans excel in such situations, demonstrating an innate ability to adjust to new circumstances. The report suggests that this is due to ‘meta-learning’, a process by which humans learn how to learn. This allows us to apply knowledge from one situation to another, a skill AI currently lacks.
Businesses are advised to leverage this human advantage, particularly in areas where change is frequent. Teams should be diverse, as different perspectives can help in identifying and adapting to shifts. Furthermore, organisations should encourage learning and experimentation, fostering an environment that embraces change rather than fearing it.
While AI has its strengths and will continue to play a crucial role in business, it is clear that it cannot replace the adaptability and versatility of human intelligence.
Go to source article: https://hbswk.hbs.edu/item/how-humans-outshine-ai-in-adapting-to-change?cid=wk-rss