Each year I conduct research into the employee experience software market and when I was writing the 2023 report, Artificial Intelligence was barely mentioned. Also, where there were AI features, they were rarely labelled as such. Throughout 2023, software vendors developed and quickly introduced AI features, so it’s now unusual for a platform not to include something-AI.
Today, AI offers an opportunity to support organisations and improve various aspects of their operations. The features I’ve seen so far fall roughly into four categories, described below, and AI overall is one of the biggest overall trends in the industry at present.