Here’s a look at how software-based automation has evolved from robotic process automation (RPA) to the AI-powered automation we see today.
With artificial intelligence (AI) advancing rapidly, there needs to be more clarity about what generative AI means for process automation. After all, process automation has been around for decades, and generative AI is now being framed as the hot, new approach to getting work done with the support of technology. However, one will not replace the other.