Staying focused on a customer-driven vision while ensuring the latest AI and ML technologies contribute to greater compliance is key.
“We always start with our obsession with the end customer and how we can use AI to solve their problem; that is the unifying starting point,” Arjun Dugal, executive vice president, divisional CIO, Card Technology at Capital One, told the audience at VB Transform. Dugal explained how the company’s strategic plans start with customer and stakeholder value and then work back into defining the specifics of how to achieve them.