The adoption of AI plays a vital role in public sector transformation.
Artificial Intelligence (AI) is driving a technological revolution globally, and Saudi Arabia is at the forefront with its Vision 2030 initiative. With an ambition to transition from an oil-based economy to one driven by innovation and knowledge, the country is embracing AI to modernize public sector services. AI is not just a tool for efficiency—it’s central to the nation’s broader digital transformation strategy. Research by my colleague Ahlam Alduhaish at the Hult International Business School provides lessons from public service leaders around the world on how to use AI to improve their efficiency.