A century ago Mary Parker Follett, a pioneering management thinker, wrote that “one person should not give orders to another person, but both should agree to take their orders from the situation.”
We now have the ability to address situations at an unprecedented level of detail and nuance. This means not just more efficiencies, but authority flowing to the edge of the organization where people will have the information, skills, and tools to make the right tradeoffs, one decision at a time.