Autonomous agents, a blend of artificial intelligence (AI) and human skills, are set to revolutionise the working world. These digital entities can perform tasks, make decisions, and learn from their experiences, all while interacting with humans in a natural way. They are capable of handling complex tasks, such as managing supply chains or customer relationships, and can even be used in creative fields, such as music and art.
While AI has been used to automate repetitive tasks, autonomous agents take this a step further by combining human-like judgement with machine efficiency. They can adapt to changing situations, learn from each interaction, and improve over time. This makes them ideal for tasks that require a blend of routine and non-routine work, such as customer service or financial advice.
Businesses can benefit greatly from these agents. They can help to improve efficiency, reduce costs, and provide a better customer experience. However, their adoption requires careful planning and management. Organisations need to ensure that their use aligns with their strategy, and they must be prepared to manage the ethical and societal implications of their use.
Despite these challenges, the potential benefits of autonomous agents are immense. They represent a new frontier in the integration of humans and machines, and could redefine the way we work.
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