The first wave of digital transformation was about adding digital capabilities to existing structures; the next is about creating natively digital and connected structures that operate more like software.

It is time to upgrade our organisational operating systems

Change is hard, but it is unlikely to stop any time soon. Instead of big bang change programmes, we need to make distributed, agile transformation part of the agenda for all teams and organisational units.

Distributed, agile transformation makes change routine

How can we overcome the culture of ‘learned helplessness’ surrounding digital technology in the workplace, and give people opportunities to help themselves and each other?

Bridging the skills gap in the digital workplace

Recent Posts

Gather more data, understand less…

Gather more data, understand less…

Some thoughts on why orgs find data capabilities and leveraging insights so hard, despite years of investment and initiatives. There probably isn’t a single organisation that has not had a clear strategic imperative to do more with its data in recent years....

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One Final Mission for the Middle Management Brigades?

One Final Mission for the Middle Management Brigades?

The so-called 'squishy middle' of management is often perceived as a barrier to transformation, but what if we engaged this layer as change agents? Good management gets a bad rap Ed Zitron’s critique of lazy back-to the-office articles in the media starts from the...

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Measuring the Economic Impact of Digital Change

Measuring the Economic Impact of Digital Change

In this issue, Livio digs into some of the ways that digital leaders can quantify the value of their transformation efforts and translate them into measurable financial benefits. 8 out of 10 IT execs prefer… Demonstrating the business value of IT is an established...

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Old Wine in New Bottles

Old Wine in New Bottles

Sometimes change gets stuck between two worlds, and all we end up with is old structures with new branding. During a period of transition or paradigm shift, there is often an interim phase where we use new models to create a slightly better version of the old world...

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Mind the Experience Gap

Mind the Experience Gap

Some thoughts on making 'experience chasms' a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and empowerment. But...

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Between Two Worlds

Between Two Worlds

Thoughts on institutional upgrades, hierarchies versus networks, and re-wilding as an organisational design priority. This week’s ‘Lunch with the FT’ featured the social psychologist Jonathan Haidt, and he had some interesting things to say ($) about how mature...

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