Stripe’s product development process is driven by a commitment to long-term thinking, with teams dedicated to solving complex problems. This approach, known as ‘ruthless prioritisation,’ involves focusing on the fundamental issues that will have the most significant impact on customers. It’s about understanding the customer’s needs, not just meeting a list of requirements.
Stripe’s product teams work in two-week cycles, with each cycle beginning with a ‘kick-off’ meeting to define goals and expectations. The teams then work on solutions, iterating and refining their ideas throughout the cycle. The process is not about delivering a perfect product; it’s about making continuous improvements and learning from each cycle.
Stripe’s product development is also guided by the principle of ‘strong opinions, weakly held.’ This means that while the teams have strong beliefs about what will work, they are also open to changing their minds based on new information or feedback. This approach allows Stripe to adapt quickly to changes and to innovate continually.
Finally, Stripe values open communication and transparency. The company believes that everyone should have access to all the information they need to do their best work. This includes regular ‘town hall’ meetings where teams share updates and discuss challenges, as well as a company-wide email thread for sharing ideas and feedback.
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