Platform teams are emerging as a viable solution to the challenges of shared services. Adopting a product-centric approach, these teams focus on providing shared services that are fit-for-purpose, easy to use, and beneficial to the broader organisation. They are designed to be cross-functional, encompassing various roles such as product managers, engineers, and designers.

The success of a platform team is measured by the success of the teams using their services. This requires a shift in mindset from a project-based to a product-based approach, with an emphasis on continuous improvement.

The creation of platform teams is not without challenges. It necessitates a change in organisational culture and structure, which can be disruptive. Additionally, it requires a significant investment in tooling and automation to ensure the teams can deliver their services effectively.

Despite these challenges, platform teams can provide significant benefits. They can reduce duplication of effort, improve service quality, and accelerate the delivery of new features. By adopting a platform team approach, organisations can become more efficient, agile, and customer-focused.

Go to source article: https://www.forrester.com/blogs/can-platform-teams-improve-shared-services/