Chatbots are here to stay, with data revealing intriguing insights into how people use them. Despite initial scepticism, chatbots have become an integral part of customer service, with 67% of consumers worldwide having interacted with them in the past year. People are increasingly comfortable conversing with bots, with 40% of millennials saying they chat with bots daily.
A fascinating trend is the use of chatbots for shopping assistance, with 40% of users aged 18-34 stating they would buy items from a bot. Additionally, 22% of US adults have made a purchase using a chatbot. It’s not just about purchasing; 37% of people would use a bot to get a quick answer in an emergency.
Despite their popularity, chatbots aren’t without their flaws. The main issues users face are misunderstanding requests (69%) and providing incorrect information (56%). Yet, these challenges don’t seem to deter consumers, with 63% of respondents stating they would consider messaging an online chatbot to communicate with a business or brand.
In terms of industries, the top three sectors using chatbots are real estate (28%), travel (16%), and education (14%). With advances in artificial intelligence and machine learning, chatbots are set to become smarter, more efficient, and more personalised, further solidifying their place in our digital lives.
Go to source article: https://thenextweb.com/contributors/2017/10/09/chatbots-stay-data-telling-us-people-use/