Chatbots are becoming increasingly prevalent in the tech industry, but their adoption rate is slower than expected. Despite this, many believe they could revolutionise the customer service industry, replacing human representatives with artificial intelligence. However, there are concerns about their ability to understand and respond to complex or nuanced requests.
Facebook’s Messenger platform has seen a surge in chatbot development, with over 11,000 bots now available. Yet, user engagement remains relatively low. The company has recently updated its platform to improve bot discovery and interaction, and developers are now working to refine their bots’ conversational skills.
Slack, a popular communication tool for businesses, also offers chatbot integration. These bots can perform a variety of tasks, from scheduling meetings to providing analytics. While they are not yet a complete replacement for human interaction, they are becoming an essential part of many businesses’ operational strategy.
Despite the challenges, there is a general consensus that chatbots are here to stay. Their potential to improve efficiency and customer experience is significant, and as technology advances, their capabilities will only increase. There are still many hurdles to overcome, but the future of chatbots looks promising.
Go to source article: http://avc.com/2016/08/checking-in-on-chat-bots/