CIB Egypt is enhancing its banking infrastructure with IBM’s artificial intelligence (AI). The bank’s objective is to streamline operations, improve customer experience, and safeguard against fraudulent activities. IBM’s AI will be implemented across several key areas, including customer care, risk assessment, and anti-fraud measures.

The AI technology will be integrated with CIB Egypt’s existing systems, enabling the bank to analyse vast amounts of data in real-time. This will support the bank in identifying fraudulent transactions and suspicious activities swiftly and accurately. The AI system will also be used to develop a more personalised customer experience, by analysing customer behaviour and offering tailored services.

Furthermore, the AI system will assist in risk assessment by evaluating potential risks and making informed decisions based on the analysis. This will enable the bank to manage its assets more effectively and make strategic investments. The collaboration with IBM represents a significant step forward for CIB Egypt in embracing digital transformation and offering innovative banking solutions.

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