Digital Adoption Platforms (DAPs) are gaining momentum in the market, with Constellation Research identifying 14 solutions that meet the threshold criteria for this category. DAPs are software layers integrated on top of web-based applications to improve user experience, drive digital adoption, and collect data on user behaviour. They are crucial for businesses seeking to maximise the value of their digital investments.
Key features of DAPs include data-driven insights, personalised onboarding, and real-time support. They also offer functionalities such as predictive analytics, role-based guidance, and cross-platform support. DAPs can be used across various industries, including healthcare, finance, and retail, to increase user adoption and improve overall productivity.
The Constellation ShortList for DAPs identifies the top solutions in the market. This includes Apty, AppLearn Adopt, Chameleon, JumpSeat.io, SAP Enable Now, Usetiful, WalkMe, Whatfix, and uPerform. These solutions were chosen based on criteria such as client inquiries, partner conversations, customer references, vendor selection projects, market share, and internal research.
Organisations are advised to consider their unique needs when selecting a DAP. Factors to consider include ease of use, scalability, integration capabilities, and vendor support. The right DAP can significantly enhance digital transformation efforts, driving user adoption and delivering a superior user experience.
Go to source article: https://www.constellationr.com/research/constellation-shortlist-digital-adoption-platforms-5