Intranets remain a vital tool in modern businesses with 72% of organisations utilising them daily. The most widespread use is for document sharing, followed by news dissemination and collaboration. Despite this, only 44% of employees access their intranet daily, indicating a potential disconnect between its intended use and actual employee engagement.
Mobile access to intranets is increasingly important, with 48% of organisations providing this option. Yet, only 14% of employees use it regularly, suggesting a lack of effective mobile design or promotion.
Intranet content is predominantly created by communication departments (57%), with HR and IT also contributing. However, only 9% of organisations allow all employees to generate content, highlighting a potential area for increased engagement.
Intranet redesigns are common, with 57% of organisations having redesigned in the past three years, and 56% planning to redesign in the next two. This reflects a commitment to improving intranet effectiveness, but also suggests a lack of satisfaction with current designs.
Metrics are widely used to track intranet effectiveness, with 78% of organisations using them. Common metrics include page views and unique visitors, but there is a notable absence of more nuanced measures such as task completion rates or user satisfaction.
Overall, while intranets are widely used and valued, there appears to be a need for improved design, content generation, and evaluation processes to maximise their potential.
Go to source article: https://www.slideshare.net/KurtKragh/dex2018-state-of-the-intranet-nation-what-the-numbers-show