PATLive, a 24/7 live answering service, used Slack, a channel-based messaging platform, to ensure business continuity during Hurricane Michael. Despite the hurricane causing power outages, the team at PATLive managed to stay connected, thanks to Slack. The platform enabled the team to communicate and coordinate their efforts, ensuring they could continue delivering services to their customers.
Slack’s mobile app was particularly useful during this time, allowing staff to stay connected even when they were unable to be physically present in the office. Staff were able to send updates and messages, and the app’s push notifications ensured that no important information was missed.
PATLive also utilised the Slack API to create a custom integration with their proprietary software. This allowed them to receive real-time updates about their system status, helping them to quickly identify and resolve issues.
In the wake of Hurricane Michael, PATLive’s decision to adopt Slack paid off. Despite the challenging circumstances, they were able to maintain their services, keep their team connected, and ensure their customers received the support they needed. This experience demonstrated the value of Slack as a tool for business continuity in times of crisis.
Go to source article: https://slackhq.com/dialed-in-for-disaster-with-patlive-and-slack-38ca5e334505