The role of technology in boosting employee engagement is a subject of much debate. Some argue that digital tools, such as instant messaging and video conferencing, can increase productivity and collaboration, while others believe they can lead to burnout and disengagement. In fact, a recent survey found that 56% of employees feel overwhelmed by the number of digital tools they use at work.

In contrast, a different study revealed that 92% of workers feel that technology improves their work-life balance, with flexible working being a key factor. This suggests that the impact of technology on employee engagement may depend on how it’s used. For instance, tools that facilitate remote working can increase job satisfaction and reduce stress, while those that encourage constant availability can have the opposite effect.

Ultimately, it’s up to organisations to strike the right balance. They must ensure that their digital tools are user-friendly and support employees’ needs, rather than adding to their workload. This includes providing adequate training and support, as well as regularly reviewing their technology strategy to make sure it’s delivering the desired results.

The key takeaway is that technology can play a critical role in enhancing employee engagement, but only if it’s used wisely and with a clear purpose. It’s not about the quantity of tools, but the quality of their usage.

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