Alinma Bank’s chief digital officer discusses the role of a digital factory in the bank’s overall transformation journey.
In this interview, Alinma Bank’s chief digital officer discusses the importance of a digital factory to the bank’s overall transformation journey.
When Saudi Arabia’s Alinma Bank decided to embark on a digital transformation, it built a digital factory. This approach is one way companies can incubate innovation and model agile ways of working that can then provide a foundation for spreading these practices throughout the organization. At Alinma Bank, leadership focused on building digital capabilities that have allowed them to deliver disruptive digital solutions to a variety of customer segments. Sami Al-Rowaithey, Alinma Bank’s chief digital officer (CDO), discusses with McKinsey partner Sonia Wedrychowicz the value of adopting agile, attracting diverse talent, and putting the customer at the heart of everything. What follows are edited highlights from their conversation.