EY, a multinational professional services firm, has experienced significant success through its enterprise community management approach. Spearheaded by community manager, Claire Flanagan, the company has used a strategic method to foster collaboration, engagement, and knowledge sharing across its global workforce.
A key component of this approach is EY’s custom-built social platform, EY KnowledgeWeb. This platform serves as a hub for employees to share insights, collaborate on projects, and connect with colleagues around the world. It features a range of tools, including blogs, wikis, and discussion forums, allowing for a diverse range of communication and collaboration methods.
Another crucial aspect of EY’s strategy is its focus on community management. The company has a team of dedicated community managers who facilitate discussions, encourage participation, and ensure that the platform remains a positive and productive space. They also provide guidance and training to employees, helping them to make the most of the platform’s features.
EY’s strategic approach has paid off, with high levels of engagement and collaboration reported across the firm. The company continues to invest in its enterprise community management, recognising the value it brings in promoting a culture of knowledge sharing and collaboration.
Go to source article: http://digitalworkplacegroup.com/2014/10/06/enterprise-community-management-ey-succes/