Financial Services

Innovation in #FinServ and #FinTech is accelerating, but how can we transform the organisations behind new products and services to make sure they are just as agile, responsive and customer-centric as their platforms and apps?

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The financial and banking industry’s boundaries are being redrawn daily by new technologies, raised customer expectations and competition from new entrants from startups to retailers, and even professional services firms.

And this is just the beginning. It is not enough to roll out a new app or buy a startup and hope for the best. Digital transformation is a truly strategic issue, requiring incumbents to rethink their internal structure, business practice, cultural make-up and leadership models to win long-term.

Connected financial services firms need connected leaders who are confident across all areas of operations from digital platforms to user journeys and experience design, whilst understanding how these can be developed in a highly technical and regulated sector.

The scope for automation of internal operations is huge, switching from manual process management and workflows to smart services and algorithms that can be orchestrated in back-end digital platforms to enable greater front-end flexibility.

Service elements

  • Digital Workplace development
  • Technology adoption & culture change
  • Leadership development & learning
  • Platforms & startup ecosystems
  • Incubation and innovation
  • Connected digital strategy


Challenges we address

  • Disconnected customer touchpoints
  • Competition from new digital players 
  • Finding new digital revenue streams
  • Limited internal tech capacity & skills
  • No integrated digital transformation strategy
  • Risk management culture, trust & ethics
  • Engaging & educating senior leaders
  • Aligning people behind change efforts
  • Uncertain regulatory constraints & risk

Typical Benefits

  • Increased adoption and utility for digital workplace technologies
  • Lower end-user support costs
  • Digital skills development at all levels of the organisation
  • Improved user engagement for digital ways of working

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