As we’ve seen, the journey from simple chatbots to complex EKAs has been fast-paced and transformative.

The evolution of artificial intelligence (AI) in business is continuous. What started as simple chatbots providing basic customer service has now grown into enterprise knowledge assistants (EKAs) that act as strategic allies. These modern AI-powered tools are designed to change how we search for information, provide customer support, manage tasks and do business.

As we look to the future, it becomes clear that EKAs are becoming the trend in the corporate world.

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