Transitioning from user experience (UX) design to service design is a challenging yet rewarding journey. It requires a shift in perspective from focusing on individual touchpoints to considering the entire customer journey. Service design is about understanding the bigger picture and how every interaction impacts the customer’s overall experience.
The process begins with mapping the customer journey, identifying the various touchpoints, and understanding how they influence the customer experience. This holistic approach helps to identify gaps and inconsistencies in the service, providing opportunities for improvement.
Service design also demands a collaborative approach, involving stakeholders from across the organisation. It’s not only about designing the right solutions but also about ensuring their successful implementation. This requires strong leadership skills, the ability to influence others, and the capacity to manage change effectively.
In essence, moving from UX to service design is not just about acquiring new skills, but also about embracing a new mindset. It’s about seeing beyond individual interactions and understanding the interconnectedness of all elements within a service. It’s a journey of discovery, learning, and growth that ultimately leads to better customer experiences.
Go to source article: https://blog.practicalservicedesign.com/going-from-ux-to-service-design-the-stark-honest-truth-no-one-will-tell-you-953028156b86#.le3hufo4e