Digital transformation holds the potential to revolutionise government services, making them more efficient and citizen-centric. Yet, it’s not just about implementing technology; it’s about rethinking processes and structures. The Institute for Innovation and Public Purpose (IIPP) suggests that governments need to adopt a mission-oriented approach to digital transformation. This approach involves setting bold, societal challenges that departments and sectors can rally around, rather than focusing on individual projects.
Digital transformation should be viewed as an enabler of public value, not just a tool for efficiency. Governments should focus on co-creating value with citizens, businesses, and civil society. To achieve this, governments need to develop new capabilities and skills, and be willing to experiment and learn from failure.
The IIPP also highlights the importance of data governance. Governments need to ensure data privacy and security, and use data to improve services. In addition, governments should promote open standards and interoperability to prevent vendor lock-in and encourage innovation.
Lastly, the IIPP emphasises the need for governments to consider the broader societal implications of digital transformation. This includes addressing issues such as digital exclusion and the impact on jobs and skills. Governments should also ensure that digital transformation aligns with other policy objectives, such as sustainability and inclusivity.
Go to source article: https://medium.com/iipp-blog/how-can-we-unleash-the-power-of-digital-transformation-in-government-a7cf365d0fe7