General Electric (GE) successfully escaped ’email jail’ by implementing Slack, a cloud-based team collaboration tool. GE’s staff found themselves inundated with emails, leading to a lack of productivity and a sense of being overwhelmed. Slack was introduced as a solution to streamline communication and improve team collaboration. The tool’s channels feature allowed for organised, topic-specific discussions, reducing the need for lengthy email chains. The search function also proved useful, enabling staff to find specific information quickly.
Slack’s integration capabilities with other software, such as Google Drive and Dropbox, were particularly beneficial. This feature allowed GE’s employees to share files seamlessly without leaving the platform. Furthermore, Slack’s mobile application ensured that remote workers and those travelling could stay connected and updated.
The introduction of Slack at GE resulted in a significant reduction in internal emails, boosting productivity and improving communication. The tool’s features and integrations have proven to be effective in streamlining workflow and enhancing team collaboration.
Go to source article: https://medium.com/letters-from-slash-hyphen/how-slack-helped-ge-break-out-of-email-jail-42e06b4eb252#.2j1brkj4o