KPMG Australia is discarding traditional staff surveys, replacing them with a system that encourages continuous, real-time feedback. The change is part of a broader shift in the corporate world away from annual performance reviews. The new system, dubbed ‘Elevate’, allows employees to request feedback on their performance at any time, from anyone in the company. It also enables managers to provide instant feedback to staff. The move is a response to employee dissatisfaction with the old survey system, which was seen as ineffective and time-consuming. KPMG Australia’s People, Performance and Culture head, Susan Ferrier, believes the switch will lead to more meaningful conversations between staff and management. The firm has also introduced ‘The 70:20:10 learning model’, which emphasises learning from experience, others, and formal education. The model encourages employees to spend 70% of their time gaining experience, 20% learning from others, and 10% in formal education.
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