Employee engagement has emerged as the top global human capital trend, surpassing leadership for the first time. Organisations are now recognising the importance of an engaged workforce, with 78% of business leaders rating it as urgent or important. Engagement levels directly impact productivity, customer service, and retention, and can even affect company profitability.
Despite this, only 13% of employees worldwide are engaged at work. This has prompted businesses to rethink their engagement strategies, focusing on culture, mission, and simplifying work. Companies are moving away from annual engagement surveys, instead opting for real-time, regular feedback and coaching.
The role of management has shifted towards fostering engagement, with managers now expected to be coaches, not commanders. This change has been driven by Millennials, who want a coach and mentor, rather than a boss.
New tools and solutions are also being developed to help improve engagement. These include mobile apps, pulse surveys, and feedback tools. These digital solutions are helping organisations to better understand their employees, and to make work more enjoyable and productive.
The rise of employee engagement is a global phenomenon, and is set to continue as businesses strive to create a more engaged and productive workforce.
Go to source article: https://www.linkedin.com/pulse/new-research-shows-employee-engagement-now-1-global-talent-bersin